The Art of Managing Monkeys

Do you ever go home feeling that you’ve spent the whole day doing jobs on other people’s “to do” lists instead of your own? Do you feel that you’re doing more but accomplishing less?

Do you ever go home feeling that you’ve spent the whole day doing jobs on other people’s “to do” lists instead of your own? Do you feel that you’re doing more but accomplishing less?Your management may seem out of control, but it doesn’t have to be if you learn the art of monkey management. A “monkey” is the next move after two individuals meet.

Say you meet an employee in the hallway. He says, “Can I see you for a minute? We have a problem.” He explains; you listen; time flies. Twenty minutes later you know enough about the problem to realize you’ll have to be involved, but you don’t know enough to make a decision. So you say, “This is very important, but I don’t have time to discuss it now. Let me think about it and I’ll get back to you.”

The detached observer understands what just happened, but when you’re in the middle, it’s harder to see the big picture. Before you met your employee in that hall, the monkey was on his back. While you were talking, the matter was undergoing consideration, so the monkey had one leg on each of your backs. But when you said, “Let me think about it and I’ll get back to you,” the monkey moved squarely onto your back.

The problem may have been part of your staff member’s job, and he may have been perfectly capable of proposing a solution. But when you allowed that monkey to leap onto your back, you volunteered to do two things that a person working for you is generally expected to do as part of his or her job. (1) You accepted the responsibility for the problem, and (2) you promised him a progress report. Just to be sure it’s clear who’s in charge now, your staff member will stop in on you several times the next day to say, “Hi! How’s it coming?” If you haven’t resolved the matter to your staff member’s satisfaction, he’ll begin to pressure you to do what is actually his job. To avoid this travesty, you must learn the art of monkey management.

I had a chance to work with the leading expert of monkey management, Bill Oncken Jr., who authored (with Don Wass) one of the all-time best-selling articles published by the Harvard Business Review entitled Managing Management Time: Who’s Got the Monkey? Here are a few lessons I learned about Monkey Management.

Managers must be careful not to pick up other people’s monkeys. When they do, they broadcast the message that the employees lack the skills to care for and feed the monkeys themselves. Managers who grab monkeys off their people’s backs often kill employee initiative, and leave everyone waiting for the boss to make the next move.

Nobody wins when you take care of other people’s monkeys. You become a hassled manager and don’t feel very good about yourself. You have workers who look to satisfy their needs elsewhere, because they feel underutilized and unappreciated. They often become dependent upon the boss. The care and feeding of other people’s monkeys is the ultimate lose-lose deal.

Bill Oncken Jr. developed these four rules of monkey management to help managers give back monkeys without being accused of buckpassing:

1. Describe the monkey.

The dialogue between a manager and a staff member must not end until appropriate next moves have been identified and clearly specified.

2. Assign the monkey.

All monkeys shall be owned and handled at the lowest organizational level possible.

3. Insure the monkey.

Every monkey leaving you on the back of one of your people must be covered by one of two insurance policies: recommend, then act; or act, then advise.

4. Check on the monkey.

Proper follow up means healthier monkeys. Every monkey should have a check-up appointment.

If you follow Oncken’s rules, you’ll stop viewing your people as the major source of your problems and will soon start seeing them as major solutions, because each of their backs can be a depository for several monkeys. Try monkey management — it works!