Unreasonable demands, personal attacks, failure to keep commitments – are these customer behaviors that have caused you frustration? In this interactive webinar Bruce Patton, co-founder of the Harvard Negotiation Project and co-author of the seminal negotiation bestseller Getting to YES, and Jackie Codair, Consultant at Vantage Partners, LLC, will demonstrate how to cope with these and other difficult customer interactions without losing your head or killing your margin.
Watch this webinar and learn how to:
This webinar is sponsored by: