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White Paper:
Getting it Right: Seven Steps to Right Channeling Customer Interactions
New developments in customer service – including dynamic engagement tools, intelligent self-service, virtual agents, and live help – are now available to help organizations automatically assess the potential value and complexity of customer service inquiries in ways that maximize ROI.
Download this white paper and learn seven steps to help you:
  1. Analyze and quantify the cost of customer interactions,
  2. Assess and correct your current inefficiencies,
  3. Implement new customer service technology across multiple channels,
  4. Measure and optimize the results of a new channeling strategy.
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