FEATURED WHITE PAPERS
Reinventing the Web Channel to Maximize B2B Sales and Customer Satisfaction
This white paper describes how B2B organizations can use B2B online commerce to lower costs, retain customers, grow the business, and reduce complexity for customers-all essential activities for competing in the evolving marketplace. This white ... Download >
Selling to Anyone Over the Phone:
When you finally get prospects or customers on the phone, they're often distracted, pressed for time, and difficult to draw out. A script may be a useful tool, but truly powerful phone selling only happens ... Download >
Empower Your Sales Team
If you're a CEO, marketing manager, or sales manager, you exert a strong influence on salespeople and have great power to help them generate higher revenues and profits. In this free chapter taken from "What ... Download >
Online Sales Meetings
Engaging prospects over email or the phone is still a difficult endeavor. This is partly because technology has historically removed the element of human interaction from the sales process. Many companies are starting to empower ... Download >
How Unique Stories Accelerate the Sales Cycle
If you want more referrals for your business, the key is to be top-of-mind. But if people only have a vague idea of who you are and what you do, you're not likely to stand ... Download >
Streamlining the Sales Process:
This white paper outlines the 5 top inefficiencies commonly found in sales organizations. You will learn how to recognize the causes of these inefficiencies and about the steps you can take to resolve those conflicts ... Download >
The Top 6 Things CRM Can Do for Sales Leaders
Do you know what areas of opportunity CRM can help you with to become a better sales leader? This white paper will help you understand what CRM can do and prepare you to analyze your ... Download >
It's not the salesperson who's the problem.
Sales enablement is mission critical. Between your strategic goals... and the buying decisions that drive revenue...there's a gap.Learn how others – like Compuware, Philips and PRIMEDIA – are closing the growth gap! ... Download >
Lower Costs and Boost Customer Loyalty by Injecting Knowledge into CRM
Reducing overall support costs and boosting customer loyalty are always top priorities when it comes to customer relationship management (CRM). In order to follow through with these goals organizations are searching for ways to enhance ... Download >
The Customer Loyalty Playbook: 4 Steps to Build Loyal, High-Value Customers
Loyal customers are your company's most valuable asset. While many organizations have struggled in these challenging economic times, companies that have tapped into the long-term loyalty of their customers have thrived. Read this brief to ... Download >
How to Deliver Extraordinary Customer Experiences
When customers want to find competitive prices and peer reviews, they don't call your sales team -- they go online. That's why organizations need to provide a personalized and rewarding customer experience at every turn. Download >
Winning in Today's Environment
Chief sales officers today face multiple constraints in driving growth. They are being asked to do more with less, i.e., increase revenues, productivity and effectiveness with the same or fewer resources. And, with fewer customers ... Download >
4 Key Areas for Increased Win Rates:
When pressure to meet sales is high during tough conditions, sales process and strategy often end up on the chopping block. But trends show that B2B companies are now starting to invest more heavily in ... Download >
Six Trends in Sales Performance Management
Sales Performance Management (SPM) solutions are proving to be an incredibly valuable tool for sales managers. According to research firm Gartner, organizations that implement compensation management solutions can expect to reduce errors by more than ... Download >
Sales Compensation: How to Increase Sales Productivity and Reduce Costs
Data shows that many organizations still calculate sales commissions using spreadsheets. This approach can lead to overpayments on bonuses and commissions, increased risk of error, loss of time, and inaccurate data readings. Read this white ... Download >
How Enterprise Sales Leaders Can Move Middle Performers to the Top
When a company harnesses the power of social media to capture and relate institutional knowledge, &"social learning&" is the result. This report shows how sales leaders can use social learning to: Download >
Four Ways Social Learning Enables Sales Teams to Win
In a digital age, companies need leaders who know how to use tools with built-in social networking capabilities to create highly collaborative teams. "Social learning " is an ideal way to for leaders to align ... Download >
How Social Learning Can Create Top Performers
Reps who use technology to stay connected and engaged to their sales teams are in a much better position to become top performers and win more deals, faster. Download >
The Sales VP's Guide to Delivering Results with CRM:
All companies want their sales teams to grow and be profitable - to do this, sales leaders must align processes and people to create an efficient selling machine. By working with the most advanced and ... Download >
Social CRM From Talk to Action: How to get Results with Social CRM
While many companies initially tried social CRM and were disappointed with the results, best practices and proven success strategies are now starting to emerge. Sales leaders can now take definitive and positive action steps with ... Download >


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