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White Paper:

Importance of Measuring Call Performance

When it comes to the performance of a sales team's calling activity, too many managers find themselves relying on hope and guesswork when they attempt to interpret the effectiveness of reps calling behavior.
Download this white paper to learn:
  • How to capture call activity that is 100% accurate from any phone
  • The value of creating objective metrics around customer conversations
  • Why you can't rely solely on CRM to help your team stay productive
  • How to apply conversation (speech) analytics to improve rep training