Positive Thinking For Sales Professionals
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Daily Boost of Positivity

Mirroring   May 5, 2014

What throws sales professionals off their game? How about an uptight posture, negative gesture, or hostile tone from a prospect or customer? When this happens, ask your prospect or client, "You seem to be tense. Would you mind sharing your concerns?" You don't need to be buddy-buddy with your client all the time. You'd be surprised by how many more friends you can make with a direct response to verbal or nonverbal negativity. Be a mirror of the kind of emotional response you hope to evoke.

The Beast in the Bush / Vinoth Chandar / CC BY
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